Terms of use
Plain-language draft, last updated November 2026. This service is new; these terms may change.
What The Mop Broker is
The Mop Broker is a platform that connects people who want a cleaning ("customers") with independent cleaners. We are not a cleaning company. Cleaners are independent businesses, not our employees or agents, and they decide how to do the work.
Payments
The customer pays the price in the offer they choose plus a service fee of 10% of that price, shown before payment. The payment is authorized and held by our payment processor, Stripe, and released to the cleaner when the customer confirms the work, or 24 hours after the cleaner marks the job done unless the customer reports a problem first. We also keep 15% of the offer price from the cleaner's side on completed, paid jobs (the cleaner receives 85%). The minimum offer price is $50. If a booking is cancelled and the hold is released, the service fee is not charged. If a payment is released after a dispute review, any refund is decided case by case. Requests can be made up to 5 days ahead because card holds are short-lived.
Cancellations and problems
A customer can cancel before choosing a cleaner, and up to 24 hours before the start after booking; the hold is then released. A cleaner can cancel a booked job; the hold is released and repeated cancellations may lead to removal. If a customer reports a problem, payment is paused and we review it. We decide in good faith and may release the payment, cancel and release the hold, or ask for more information. We do not guarantee any outcome.
No background checks, no insurance
"Approved" cleaners have uploaded an ID and insurance document that we looked at. This is not a background check and we do not verify that insurance is in force. The Mop Broker does not insure jobs, property or people, and is not responsible for the quality, safety or legality of work done by cleaners or for conduct of customers.
Keep it on the site
Contact details are shared only after a payment is held. Do not use them to arrange payment outside the site or to avoid fees. Doing so removes the payment protection and may lead to account removal.
Your account
Give accurate information, keep your password private, and be 18 or older. We may suspend accounts that break these terms.