How it works

If you need a cleaning

1. Post a request. Enter the ZIP code, address, date and time (up to 5 days ahead), the size, and notes. Nothing is charged.
2. Get offers. Approved cleaners within their travel range are emailed. Each sends an offer with their own price. You see the price, a short message, and how many jobs they've completed through the site.
3. Choose and pay. Your card is authorized for the offer price plus a 10% service fee (itemized before you pay) and held. Your full address and phone number are shared only with the cleaner you choose, after you pay.
4. Confirm. After the cleaning, confirm and the money is released to the cleaner. If you do nothing, it releases automatically 24 hours after the cleaner marks the job done. Before then you can report a problem, which pauses the payment and sends it to us to review.
5. Cancelling. You can cancel before choosing at any time. After booking you can cancel up to 24 hours before the start, and the hold is released. Closer than that, email us.

If you're a cleaner

1. Sign up with your ZIP and how far you'll travel (10 to 60 miles).
2. Upload a photo ID and proof of liability insurance. We review them by hand, then you set up payouts through Stripe.
3. Requests in your range are emailed to you. Send an offer with your own price ($50 to $1,000). Several cleaners can offer; the customer chooses.
4. When chosen and paid, you get the address and the customer's phone number. Mark the job done afterwards and you're paid when the customer confirms or 24 hours later.

What it costs

Customers pay the cleaner's price plus a 10% service fee, both shown before paying. Cleaners pay nothing to join, to see requests, or to send offers, and there's no pay-per-lead or subscription; The Mop Broker keeps 15% of the cleaner's price, only on completed, paid jobs. Example: for a $200 offer the customer pays $220 ($200 + $20 service fee), the cleaner receives $170, and The Mop Broker keeps $50 ($30 + $20). Card processing fees are taken from our share. (Stripe's payout fees to cleaners, if any, are set by Stripe.)

What we don't do

• We can't promise offers. We're new. If no cleaner has joined near you, or none offers, the request expires and you're not charged.
• No background checks. "Approved" means we looked at the ID and insurance documents a cleaner uploaded. It is not a criminal background check and we don't verify that the insurance is in force.
• Cleaners are independent businesses, not our employees. We don't supervise the work.
• We don't insure jobs or guarantee quality or property. If something goes wrong, report it before payment releases, or email mdietze89@gmail.com. We'll review it, but outcomes aren't automatic.
• Booking window. Card holds only last about a week, so requests go up to 5 days ahead.
• Keep it on the site. The hold is what protects both sides. Paying outside the site removes that protection.